Returns, Refunds & Exchanges
We will refund the full value of any products purchased, provided the conditions below are met:
1) You are able to return the products in question to us within 28 days of receipt of your order.
2) Unless faulty, your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.
Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.
If you have any further questions please do not hesitate to contact us through firstname.lastname@example.org.
We want to sort out any issues with faulty items straight way.
As soon as you discover a fault, please email email@example.com. Provide us with:
- Your order number
- The faulty item’s name
- A description of the fault
- A clear picture of the fault
We’ll get back to you as soon as we can and send you a replacement item as quickly as we possible. You will be asked to send the faulty item back to us.
We ask customers to wait 7 to 10 working days for a refund payment to reach your bank account.